Effective Date: November 4, 2025
Website: RuthMaryCreations.bigcartel.com
Welcome to Ruth Mary Creations! Every item in our shop is handmade with love, creativity, and care. Please read our shop policies before placing an order to ensure a smooth and enjoyable shopping experience.
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1. Processing Time
• All items are made to order. Standard processing time is 7–14 business days (excluding weekends and holidays).
• During holidays or special promotions, processing time may be slightly longer.
• Rush orders may be available upon request — contact us before purchasing.
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2. Custom Orders
• We specialize in personalized tumblers, shirts, and gifts.
• Please double-check spelling, colors, and design requests before submitting your order.
• Once your order is placed, changes cannot be made after 24 hours.
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3. Payments
• All payments must be made in full at checkout.
• We accept major credit/debit cards and other secure payment options offered through BigCartel.
• Prices are listed in USD and may change without notice.
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4. Shipping Policy
• Orders are shipped through USPS, UPS, or FedEx.
• Shipping times vary by location but typically take 3–7 business days once processed.
• Ruth Mary Creations is not responsible for lost, stolen, or delayed packages once they have been shipped.
• Please ensure your shipping address is correct when placing your order.
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5. Returns and Refunds
• All sales are final due to the custom nature of our products.
• If your order arrives damaged or we made an error, contact us within 3 days of delivery with photos.
• We will gladly offer a replacement or store credit if the mistake was on our end.
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6. Cancellations
• Orders can be canceled within 24 hours of purchase.
• After that, we may have already started production and cannot issue refunds.
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7. Product Care
• Tumblers: Hand wash only. Do not soak or place in dishwasher.
• Shirts: Turn inside out, wash cold, and tumble dry low or hang dry for best results.
Proper care helps your items last longer and stay vibrant!
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8. Copyright & Designs
All designs, product photos, and creative content are the property of Ruth Mary Creations.
Reproducing or reselling our work without permission is not allowed.
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9. Contact Information
For any questions about your order or our shop policies:
📱 Instagram: @ruthmary_creations_
Thank you for supporting our small business and handmade creations! 💕